In 2013, Mikey Dickerson joined what became known as the “ad hoc” team, tasked with rescuing HealthCare.gov after its disastrous launch on October 1. In August 2014, President Obama established the United States Digital Service and appointed Mikey to serve as the Administrator to see if the strategy that succeeded at pulling Healthcare.gov out of the fire could be applied to other government problems. Now at nine months old and about 140 people, the U.S. Digital Service has taken on immigration, education, Social Security, cyber-security, and Veterans Affairs and released the U.S. Digital Services Playbook and TechFar. The U.S. Digital Service is helping agencies build effective digital services and improve IT procurements by focusing on best industry practices and agile methodology, ultimately driving change in the largest institution in history.
