Hillary Hartley is co-founder and deputy executive director at 18F, a digital services consultancy inside the General Services Administration. She came to the federal government as a Presidential Innovation Fellow in 2013, where she worked on the development of MyUSA.gov. Hillary has been working to make government more accessible and available online for nearly two decades, starting as a web designer for Arkansas.gov in 1997. As Director of Integrated Marketing for eGovernment provider NIC, Hillary helped NIC's 30 state government partners embrace new technology and concepts for a 21st century government. She speaks at events across the country, educating and evangelizing digital services and customer service/community engagement best practices for government.