Eileen Fagan

Blue Shield of California

Inspired by the global pandemic, Eileen is currently leading innovation practices to enable healthcare transformation at Blue Shield of California.

Prior to that, Eileen led Innovation and Transformational Change at Intuit for more than a decade. She partnered closely with the CEO and Founder of the company to determine what changes were required to adapt to technology and economic shifts and maintain a strategic advantage. Her teams created and delivered programs designed to build needed capabilities companywide including digital transformation of business processes and customer experiences, enabling speed and agility, building talent development capabilities as well as creating a culture of customer obsession, design thinking and experimentation to drive innovation.

With an eye to expanding her focus towards having a positive impact on society aligned with the company’s business mission “powering prosperity around the world,” Eileen then led Corporate Responsibility for Intuit. She developed strategies and programs to bring jobs and skills, financial well-being and small business success to those in underserved communities. She also developed companywide programs to meet aggressive sustainability goals reducing the company’s global carbon footprint and engaging customers to have a positive impact on the environment.

Currently, Eileen serves on the board of directors of non-profits such as California Audubon Society and as a trustee of the Computer History Museum.  She is also actively engaged with animal rescue organizations with a goal of eliminating euthanasia of healthy animals in shelters across the country.

Before Intuit, she co-founded Fagan Associates, a training and consulting company that delivered offerings designed to increase productivity and speed of product delivery through improving software quality and development processes. Over 14 years, they served over 200 Fortune 500 companies globally.

Eileen’s technical background has enabled much of her transformational change success in technology organizations. She started her career as a software engineer building mission control software for a satellite tracking system as part of the Federal Systems Division in IBM. She later brought her technical experience to the IBM Marketing team as a Systems Engineer in the telecom arena.

She earned both a Computer Science degree and MBA from the University of Maryland.


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