Details
Classification: Regular, Full-time with Benefits, Exempt, On-site
Location: Mountain View, California
Department: Museum Services and Sales (Front of House)
Position Summary
The Computer History Museum (CHM) is seeking an energetic and experienced professional to join our team as its Volunteer Manager. The ideal candidate will be responsible for overseeing the recruitment, training, placement, management, and support of volunteers. This role involves building and maintaining positive relationships with volunteers, ensuring their effective contribution to the organization's mission, and managing the overall volunteer program to ensure it runs smoothly and effectively.
CHM fosters a collaborative culture; as with all staff, the Volunteer Manager acts to support teamwork, open communication, trust, and respect among peers. This is an excellent opportunity for the right person to apply their skills to the challenge of expanding a successful program in a growing organization. If you enjoy working in a fun environment and collaborating with a warm, welcoming, and dedicated team, we encourage you to apply!
Responsibilities
- Develop and implement strategies for volunteer recruitment, including outreach through community organizations and online platforms.
- Conduct volunteer interviews, coordinate orientation sessions and oversee the onboarding process, ensuring volunteers are equipped with the necessary knowledge and resources for their role.
- Collaborate with Museum staff to support training for volunteers and ensure they have opportunities to develop their skills and keep their knowledge current.
- Schedule public and private volunteer-led tours and demonstrations and ensure their operations are smooth and serve audience needs.
- Act as the primary point of contact for staff to request volunteer support for new opportunities. Collaborate with Museum staff and departments to integrate volunteers into various Museum programs and initiatives.
- Maintain accurate records of volunteer information, hours, and activities using designated systems.
- Ensure volunteers adhere to Museum policies, procedures, and code of conduct.
- Monitor volunteer performance and address any issues related to policy compliance in a timely manner.
- Provide ongoing support, guidance, and supervision to volunteers, addressing any questions, concerns, or issues that may arise during their tenure.
- Develop and implement recognition programs to acknowledge and appreciate volunteers' contributions.
- Keep volunteers informed about Museum updates, events, and opportunities. Ensure there is two-way communication between volunteers and Museum management.
- Continuously evaluate the effectiveness of the volunteer program and implement improvements as needed to enhance volunteer satisfaction and engagement.
- Stay informed about best practices and trends in volunteer management, attending conferences, workshops, and professional development opportunities as appropriate.
Qualifications and Skills
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum of 2-3 years of experience managing volunteers, including recruitment, training, and onboarding, preferably in a museum or nonprofit setting.
- Outstanding written and verbal communication skills.
- Excellent organizational skills with a strong attention to detail.
- Strong project management skills and ability to prioritize tasks and manage time effectively.
- Excellent interpersonal skills with the ability to engage people from a wide range of backgrounds and cultures.
- Creative and enthusiastic self-starter with demonstrated ability to follow-through on projects and assignments.
- Passionate about serving volunteers and the public.
- Ability to learn new topics and technologies quickly.
- Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook.
- Experience working with Salesforce an asset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate volunteer schedules and Museum events.
- Commitment to the Museum's mission and values, with a passion for engaging and inspiring others through volunteerism.
Benefits
- Fully sponsored medical, dental, and vision benefits
- Partially sponsored health dependent costs
- Health Savings Accounts (HSA) with employer contributions
- 403(b) retirement plan with 1:1 employer matching
- Generous paid time off
- Fully sponsored life and disability insurance
- Employee discounts in museum store and onsite cafe
- Paid holidays
- Professional development opportunities
- Opportunity to make a meaningful impact and contribute to the success of a dynamic cultural institution.
Salary: $67,000 - $70,000 Annually
ABOUT CHM
At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.
At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
HOW TO APPLY
If you are passionate about volunteerism and eager to join a collaborative and innovative team, we invite you to apply for the Volunteer Manager position. To be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.
