Museum Services Associate

Details

Classification: Full-time with Benefits, Non-Exempt, Onsite

Location: Mountain View, CA

Department: Museum Services

The Computer History Museum (CHM), is the world’s largest, most comprehensive museum of the digital age, with an international reputation as a trusted cultural institution in the heart of Silicon Valley. For more than 40 years, CHM has preserved the technologies and captured the stories of the visionaries, disruptors, and pioneers of the computing revolution. With a mission to decode technology—its computing past, digital present, and future impact on humanity—the Museum’s exhibits, programs, and digital experiences provide opportunities for people of all ages, experiences, and backgrounds to explore and learn about technology.

The Museum Services team supports multiple functions within the Museum and serves as the first point of contact for all visitors. Their primary goal is to ensure that every guest has a positive, enjoyable, and safe experience, leaving with a greater understanding and appreciation of the Museum and its offerings.

Position Summary

The Computer History Museum is looking for a Museum Services Associate to deliver outstanding visitor service as part of our Front of House team. The ideal candidate is responsible for ensuring that visitors have a positive, enjoyable experience and leave with a greater understanding and appreciation of the Museum and its offerings. Their primary responsibilities include selling museum tickets, providing assistance and information to Museum visitors, front desk reception, and monitoring museum appearance. If you enjoy working in a fun environment and collaborating with a warm, welcoming, and dedicated team, we encourage you to apply!

Responsibilities

Greet visitors and provide them with excellent service in a friendly and helpful manner. This may include answering questions, resolving issues, and maintaining a welcoming and inclusive environment.
Effectively operate ticketing and sales systems in accordance with the Museum’s standard operating procedures.
Assist guests with coat/baggage check, lost/found, and ADA compliance requests.
Communicate the Museum's mission, history, current exhibits, and programs to visitors to ensure they have the information they need for a positive and memorable experience.
Effectively communicate ticketing and membership benefits and pricing structure to visitors.
Provide accurate and timely customer information via friendly, engaging phone support.
Maintain the highest standards in the visual appearance, cleanliness, and functionality of museum spaces.
Handle various administrative tasks, such as data entry, filing, and supplies.
Communicate resource requirements, issues, and priorities to direct supervisor.
Assist the museum store as needed with pricing, restocking, customer service and inventory counts.
Performs other related duties as assigned.

Qualifications and Skills

Customer-focused and team-oriented with strong interpersonal skills.
Experience in retail, customer service or another similar role is preferred.
Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook.
Excellent written, verbal, and communication skills.
Understanding of basic Point-of-Sale (POS) Systems, including credit card processing.
Ability to multitask and be flexible in a dynamic and changing environment.
Basic data entry skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to safely lift up to 30 lbs.
Ability to stand for extended periods of time (up to 8 hours).
High school degree or equivalent.

Benefits

Fully sponsored Medical, dental, and vision benefits
Partially sponsored Health dependent costs
Health Savings Accounts (HSA) with employer contributions
403(b) retirement plan with 1:1 employer matching
Generous PTO (Paid Time Off) benefits
Fully sponsored Life and Disability Insurance
Employee Discounts in museum store and onsite cafe

Salary: $23 per hour

About CHM

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

How to Apply

Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to [email protected]. Please be sure to add the job title (exactly as it is spelled out in this site) that you are applying for in the subject line of your email.