Details
Classification: Exempt, Regular, Fulltime, Hybrid (minimum 60% onsite)
Location: Mountain View, CA
Department: Technology
Position Summary
The Social Media Manager manages the Museum's presence across social media platforms to engage audiences, promote exhibits and events, and strengthen the Museum's brand and online reputation. This role is responsible for developing and executing social media content, supporting platform strategy, engaging with audiences, and collaborating with internal teams and external partners to bring the Museum’s stories to life.
The Manager plays a key role in translating institutional priorities into compelling, audience-focused content and ensuring consistent, effective communication across channels.
The role is hybrid; the successful candidate will need to be able to work onsite several days per week.
Responsibilities
- Social Media Strategy & Planning: Manage the development and execution of social media strategy aligned with institutional goals, brand voice, and audience priorities. Contribute ideas and recommendations to evolve platform approach and content direction.
- Content Creation & Storytelling: Conceptualize and create engaging content across formats (video, graphics, written), ensuring alignment with editorial strategy and brand voice. Identify and develop stories that highlight the Museum’s collections, programs, and expertise.
- Platform & Channel Management: Manage the Museum's presence on various social media platforms, such as Facebook, Instagram, YouTube, X, LinkedIn, and TikTok, tailoring content to suit the platform's audience and format.
- Cross-Functional Collaboration: Partner with internal teams (curatorial, education, marketing, PR, etc.) to identify and elevate key stories, campaigns, and institutional priorities. Serve as a strategic advisor on social media integration across initiatives.
- Campaigns & Integrated Marketing Support: Collaborate on paid social, PR, and marketing campaigns, ensuring social media is effectively integrated into broader communications strategies (approximately 30% of time).
- Community Engagement & Growth: Inspire, encourage, and monitor discussions within the Museum’s online community. Nurture existing community on platforms like Facebook and seek new opportunities to engage audiences interested in computer history and technology (e.g., Discord, Reddit, TikTok) in alignment with organizational objectives.
- Trend & Innovation: Monitor emerging trends, platforms, and technologies, and recommend strategic opportunities for experimentation and growth. Provide guidance to internal stakeholders on leveraging trends effectively.
- Analytics and Performance Optimization: Monitor social media metrics and use analytics tools to track the performance of posts and campaigns. Evaluate the effectiveness of strategies against institutional goals and use this information to refine the Museum’s approach and tailor content to audience preferences.
- Project Oversight & Resource Management: Plan and oversee the production of assets, whether in-house or through contractors. Ensure needed approvals are secured and projects meet all deadlines.
- Brand Stewardship: Ensure consistency and integrity of the Museum’s voice and visual identity across all social media channels.
Competencies
The qualities and behaviors that will define the role’s effectiveness and impact.
- Storytelling & Communication: Translates complex content into engaging, accessible narratives and communicates effectively across audiences.
- Collaboration & Inclusion: Works respectfully and effectively across teams, valuing diverse perspectives and experiences.
- Execution & Accountability: Manages multiple priorities with strong organization, attention to detail, and follow-through.
- Adaptability & Initiative: Operates effectively in a fast-paced environment and proactively identifies opportunities for improvement.
- Digital Fluency: Leverages social platforms and tools to enhance storytelling, reach, and engagement.
- Professionalism & Integrity: Acts with integrity, maintains confidentiality, and represents the Museum’s values and standards.
Qualifications and Skills
Background, experience, skills and education.
Required
- Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field, or equivalent experience
- 3-5 years of experience managing social media for a brand or organization
- Experience creating and publishing content across platforms such as Instagram, TikTok, LinkedIn, and YouTube.
- Demonstrated ability to create engaging social content, including short-form video
- Strong writing and storytelling skills, with the ability to adapt tone and voice across platforms
- Experience using analytics to evaluate performance and inform content strategy
- Strong organizational and project management skills
Preferred
- Experience in a museum, cultural, technology, or educational organization
- Basic photo/video editing and content production skills
- Familiarity with social media management and analytics tools
- Experience with CRM or marketing platforms (e.g., Salesforce, HubSpot)
Benefits
- Fully sponsored Medical, dental, and vision benefits
- Partially sponsored Health dependent costs
- Health Savings Accounts (HSA) with employer contributions
- 403(b) retirement plan with 1:1 employer matching
- Generous PTO (Paid Time Off) benefits
- Fully sponsored Life and Disability Insurance
- Employee Discounts in museum store and onsite cafe
Salary Range: $85,000–$95,000 annually
About CHM
At the Computer History Museum our mission is to decode technology—its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.
At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
Our Values
At CHM, we strive to create a culture that is collaborative, caring, and fun, where we hold ourselves accountable, look for the best in each other, and learn together. These are our values: integrity, inclusiveness, innovation, communication, curiosity.
How to Apply
Are you ready to become a part of our team? In order to be considered for this position, applicants must include a cover letter, resume, and a list of three professional references and email to [email protected]. Please be sure to add the job title (exactly as it is spelled out on this site) that you are applying for in the subject line of your email.
