Jobs At CHM

Data Strategy Manager

Details

Classification: Full-time with Benefits, Exempt, Hybrid 

Location: Mountain View

Department: Marketing

Position Summary

The Computer History Museum has an opening for a Data Strategy Manager, who will be responsible for building a sustainable, data-driven system for measuring museum success. They will do this by a) managing an initiative, funded by the Institute for Museum and Library Services, to collaborate with consultants and Museum staff for this purpose and b) working cross-functionally to build the tools and processes to collect, analyze, and clearly communicate the data Museum staff members need to make good decisions. The Data Strategy Manager will play a key role in helping transform CHM into a data-driven organization.

The Data Strategy Manager is a new position reporting to the Director of Marketing and Business Operations. This person will work closely with the Chief Marketing and Business Officer, the Chief Information Officer, the Salesforce Analyst, program managers and others to develop and operationalize a data strategy, including fostering an organization-wide culture of collaboration and best practices around data governance, standardization, and analysis. As a player and a coach, this person will help turn data into information and information into insight, while helping others turn insight into business decisions.

This is a hybrid role. The person in this role will be able to perform many duties remotely but will need to be on-site periodically.

Key responsibilities

  • Serve as project manager for an IMLS-funded, consultant-led project whose goal is to develop an institution-wide evaluation framework that integrates impact, assessment, and learning strategies. A key objective of this project is to train museum staff in evaluation tools and techniques and create a museum-wide evaluation rubric, metrics, and dashboard that measure marketing and business outcomes as well as pedagogical impact.
  • Working with staff members across the institution, build and operationalize the tools and processes to collect, analyze, and disseminate the data needed to make informed decisions, in alignment with the IMLS project. Adapt institution-wide goals and objectives to the results of the IMLS evaluation project and CHM’s ongoing needs.
  • Under the direction of the Director of Marketing and Business Operations, ensure CHM’s data collection, reporting and analysis efforts are aligned to its goals and objectives.
  • Serve as an in-house expert on the collection and use of data. Champion best practices regarding data and compliance with data privacy laws. Draft and disseminate knowledge documentation.
  • Build and operationalize dashboards that serve as the single source of truth on CHM’s impact metrics and business KPIs, creating a shared understanding among staff and board members of the organization’s performance. Develop protocols, standards, and timelines for data analysis and reporting in consultation with internal stakeholders. Help develop tools that all staff members can use to source accurate information independently.
  • Provide analytical support to the Marketing and Development teams to help them refine campaigns, reach new audiences, retain existing ones, and increase revenue.
  • Provide peer training and mentoring support to key stakeholders to build data literacy and confidence at all levels.

Key Qualifications

  • Bachelor’s degree in data science, statistics or a related field required. Master’s degree preferred.
  • At least three years’ professional experience as a project manager required.
  • At least two years’ professional experience collecting, analyzing, and disseminating data required.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Demonstrated knowledge of the principles and practices of evaluation methodology, data management and analysis.
  • Superior communications and interpersonal skills.
  • Demonstrated experience using data visualization tools.
  • Ability to prioritize and manage time effectively to administer multiple complex projects and meet deadlines and to re-prioritize as projects evolve.
  • Experience in a non-profit, educational or museum setting preferred.
  • Working proficiency with Microsoft Office. Experience using one or more of the following tools: Salesforce, HubSpot, Airtable, Google Analytics, survey collection software, and any BI tool.

How to Apply

In order to be considered for this position, applicants must include a cover letter, resume, and a list of 3 professional references and email to jobs@computerhistory.org. Please be sure to add the job title you are applying for in the subject line of your email.

We believe that diversity and inclusion among our teammates is critical to our success. CHM provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CHM will provide reasonable accommodations for qualified individuals with disabilities.

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